Terms of Service & Privacy Policy

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "Customer," or "you") and Ohio Assembly Pros, LLC ("Company," "we," "us," or "our") governing your use of our commercial furniture assembly and installation services. By engaging our services, submitting a service request, or accepting our proposal, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

2. Scope of Services

Company provides commercial furniture assembly, installation, reconfiguration, disassembly, relocation, and ancillary services ("Services") throughout Ohio. Services encompass but are not limited to: office furniture systems, retail fixtures and displays, hospitality and restaurant furniture, healthcare facility furniture, educational institution furniture, warehouse and industrial furniture, and custom millwork installation.

All proposals, estimates, and quotations are valid for thirty (30) days from issuance and constitute estimates based upon information provided by Client. Final pricing may vary due to: actual site conditions, access limitations, structural modifications required, additional hardware or materials needed, changes in project scope, or unforeseen complications discovered during performance.

Any material changes to the original scope of work shall require written authorization and may result in additional charges calculated at our then-current hourly rates plus materials and expenses.

3. Payment Terms and Conditions

Payment terms are net thirty (30) days from invoice date unless otherwise specified in writing. For projects exceeding Five Thousand Dollars ($5,000), Company may require a deposit of up to fifty percent (50%) of the total project cost prior to commencement of work. Accepted payment methods include: business checks, certified funds, ACH transfers, and major credit cards.

Accounts not paid within thirty (30) days of the due date shall accrue interest at the rate of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, whichever is less. Client shall be responsible for all costs of collection, including but not limited to: reasonable attorney fees, court costs, collection agency fees, and other expenses incurred in collecting delinquent accounts.

Company reserves the right to suspend performance of Services for any account that becomes past due and to require payment in advance for future Services.

4. Cancellation and Modification

Client may cancel or reschedule Services by providing written notice at least forty-eight (48) hours prior to the scheduled commencement date. Cancellations or modifications made with less than forty-eight (48) hours notice shall be subject to a cancellation fee equal to fifty percent (50%) of the contracted amount to compensate for labor scheduling, material procurement, and lost opportunity costs.

Company may cancel or reschedule Services due to: inclement weather, unsafe site conditions, labor disputes, material delays, acts of God, government regulations, or other circumstances beyond Company's reasonable control. Such cancellations shall not incur fees, and Company shall reschedule Services at the earliest practicable date.

Emergency rescheduling requests due to building emergencies, security issues, or similar urgent circumstances shall be accommodated when possible without penalty, subject to crew availability.

5. Client Obligations and Site Requirements

Client shall ensure that installation sites meet the following requirements: safe and unobstructed access for personnel and equipment, adequate lighting for safe work performance, functional elevators and loading facilities, compliance with all building security and access protocols, and removal of existing furniture or debris as specified in the work order.

Client warrants that all measurements, specifications, and site information provided are accurate and complete. Client shall obtain all necessary permits, approvals, and authorizations required for the work, including but not limited to: building management approvals, fire department permits, and compliance with local building codes.

Delays caused by Client's failure to meet these obligations may result in additional charges for standby time, rescheduling fees, and extended project costs at Company's standard hourly rates.

6. Insurance and Risk Allocation

Company maintains comprehensive general liability insurance with minimum limits of One Million Dollars ($1,000,000) per occurrence and Two Million Dollars ($2,000,000) aggregate, workers' compensation insurance as required by Ohio law, and commercial automobile liability insurance. Certificates of insurance shall be provided upon request.

Company's liability is limited to direct damages proximately caused by Company's negligent performance of Services. Company expressly disclaims liability for: manufacturing defects in furniture or components, pre-existing damage to furniture or premises, damage caused by normal wear and tear, damage resulting from Client's misuse or modification of installed items, and consequential or indirect damages of any nature.

Client shall indemnify and hold Company harmless from claims arising out of: Client's failure to obtain required permits or approvals, pre-existing hazardous conditions at the site, and Client's breach of these Terms.

7. Limited Warranty

Company warrants that all Services shall be performed in a good and workmanlike manner consistent with industry standards. This warranty extends solely to Company's installation work and expressly excludes: manufacturer defects in furniture or components, damage caused by misuse or abuse, normal wear and tear, and modifications performed by others subsequent to installation.

Claims under this warranty must be reported in writing within thirty (30) days of project completion. Company's sole obligation under this warranty shall be to re-perform defective work at no additional charge during normal business hours. Emergency or after-hours warranty service may incur additional charges.

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF USE, LOSS OF DATA, OR COST OF SUBSTITUTE SERVICES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not permit the exclusion or limitation of certain damages, so the above limitations may not apply in their entirety. In such jurisdictions, Company's liability shall be limited to the greatest extent permitted by applicable law.

9. Dispute Resolution and Governing Law

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Ohio before a single arbitrator, and judgment upon the award may be entered in any court having jurisdiction.

Each party shall bear its own costs and attorney fees, except that the prevailing party in any arbitration or court proceeding to enforce an arbitration award shall be entitled to recover reasonable attorney fees and costs.

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of law principles. Any action to compel arbitration or enforce an arbitration award shall be brought exclusively in the state or federal courts located in Ohio.

10. General Provisions

These Terms constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter hereof. No modification of these Terms shall be effective unless in writing and signed by both parties.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The failure of either party to enforce any provision shall not constitute a waiver of such provision or any other provision.

These Terms shall be binding upon and inure to the benefit of the parties' respective successors and assigns. Client may not assign these Terms without Company's prior written consent.

11. Questions

For questions regarding these Terms of Service, please contact us.

1. Information Collection and Use

Ohio Assembly Pros, LLC ("Company," "we," "us," or "our") collects personal information that you voluntarily provide when requesting services, including but not limited to: full name, business name and title, email address, telephone numbers, business address, project specifications, and payment information. We may also collect information through business communications, site visits, and project documentation.

We automatically collect certain technical information when you visit our website, including: Internet Protocol (IP) address, browser type and version, operating system, referring website addresses, pages accessed, time spent on pages, and other usage statistics through cookies, web beacons, and similar tracking technologies.

We may obtain additional information from third-party sources, including business directories, credit reporting agencies, and referral partners, to verify business information, assess creditworthiness, and enhance our service delivery.

2. Purposes of Data Processing

We process personal information for the following business purposes: providing and managing our services, preparing proposals and contracts, scheduling and coordinating installations, processing payments and maintaining financial records, communicating regarding projects and services, conducting quality assurance and customer satisfaction surveys, and maintaining business records for legal and regulatory compliance.

We may use your information for marketing and promotional purposes, including: sending newsletters and service announcements, providing information about new services or capabilities, and conducting market research. You may opt out of marketing communications at any time through the unsubscribe mechanism provided in such communications.

We use website analytics and usage data to improve our website functionality, understand user preferences, optimize our marketing efforts, and enhance the overall user experience. This information is typically aggregated and anonymized.

3. Information Sharing and Disclosure

We do not sell, rent, lease, or otherwise transfer personal information to third parties for their marketing purposes. We may share personal information with the following categories of recipients: service providers and vendors who assist in business operations (including payment processors, scheduling software providers, accounting firms, and legal counsel), subcontractors and business partners who assist in service delivery, and professional advisors including attorneys, accountants, and consultants.

We may disclose personal information when required by law, legal process, or government request, including: compliance with subpoenas, court orders, or regulatory investigations, cooperation with law enforcement agencies, and protection of our legal rights, property, or safety or that of others.

All third-party service providers are bound by confidentiality obligations and are contractually required to use personal information solely for the purposes specified by us and in accordance with applicable privacy laws.

4. Data Security Measures

We implement comprehensive administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include: encryption of sensitive data in transit and at rest, secure server infrastructure with regular security updates, access controls limiting employee access to personal information on a need-to-know basis, and regular security assessments and vulnerability testing.

Despite our security measures, no data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. We cannot warrant or guarantee the security of any information you transmit to us, and you do so at your own risk.

In the event of a data security incident that may compromise personal information, we will investigate promptly and notify affected individuals and relevant authorities as required by applicable law and within the timeframes specified by such law.

5. Data Retention and Disposal

We retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Business and financial records are typically retained for seven (7) years in accordance with applicable tax and business record retention requirements.

Marketing and promotional information is retained until you opt out of such communications or request deletion. Website usage and analytics data may be retained in aggregated, anonymized form for business analysis purposes.

When personal information is no longer needed, we securely delete or destroy such information using industry-standard data destruction methods to prevent unauthorized access or reconstruction.

6. Individual Rights and Choices

Subject to applicable law, you may have the following rights regarding your personal information: the right to access and obtain a copy of your personal information, the right to correct or update inaccurate or incomplete information, the right to request deletion of your personal information (subject to legal retention requirements), the right to restrict or object to certain processing activities, and the right to data portability where technically feasible.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including: the right to know what personal information is collected and how it is used and shared, the right to delete personal information (subject to certain exceptions), the right to opt out of the sale of personal information (though we do not sell personal information), and the right to non-discrimination for exercising CCPA rights.

To exercise these rights or for questions about our privacy practices, please contact us with sufficient information to verify your identity and specify your request.

7. Cookies and Online Tracking

Our website uses cookies, web beacons, and similar tracking technologies to enhance functionality, analyze usage patterns, and improve user experience. Cookies are small text files stored on your device that help us recognize return visitors and remember preferences.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). You may control cookie settings through your browser preferences, though disabling cookies may limit website functionality.

We may use third-party analytics services, including Google Analytics, which use cookies and similar technologies to collect information about website usage. These services have their own privacy policies governing their data collection and use practices.

8. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the privacy practices, content, or policies of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy Protection

Our services are directed to businesses and are not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Policy Updates and Modifications

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. The effective date at the beginning of this Policy indicates when it was last revised.

Material changes to this Privacy Policy will be communicated through prominent notice on our website and, where appropriate, through direct communication to affected individuals. We encourage you to review this Policy periodically to stay informed about our privacy practices.

Your continued use of our services following the posting of changes constitutes your acceptance of such changes. If you do not agree to the modified terms, you should discontinue use of our services.

11. Questions

For questions regarding this Privacy Policy or our privacy practices, please contact us.